Conway Counseling & Wellness Center
Overview
Conway Counseling & Wellness Center (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website, https://www.conwaycwc.com. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
This policy applies to information collected through our website. It does not replace or modify the separate Notice of Privacy Practices that governs your protected health information under HIPAA, which is provided directly by our clinical team.
Information We Collect
Contact and Appointment Request Forms
When you submit a form on our website, such as a contact form or appointment request, we collect the information you provide, which may include your name, phone number, email address, and any message details you choose to share.
Text Messaging (SMS) Communications
If you provide your mobile phone number to us, whether by phone, in person, or through a form on our website, you may receive text messages from Conway Counseling & Wellness Center. These messages may include appointment reminders and confirmations, scheduling and rescheduling communications, and general practice updates.
By providing your mobile number and opting in, you consent to receive these messages from Conway Counseling & Wellness Center. Consent to receive text messages is never a condition of receiving care from our practice.
- No mobile opt-in information or text messaging consent will be shared with any third party or affiliate for marketing purposes.
- Message frequency may vary depending on your scheduling needs.
- Message and data rates may apply, depending on your mobile carrier and plan.
- Reply STOP at any time to opt out of receiving text messages from us.
- Reply HELP for assistance, or call us directly at (501) 358-6606.
Cookies and Website Analytics
Our website may use cookies and similar tools to understand how visitors use the site, such as which pages are viewed most often. This information is generally collected in aggregate and is used to improve the site experience. You can control or disable cookies through your browser settings, though some site features may not function properly if cookies are disabled.
Embedded Content
Pages on our site may include embedded content from other websites, such as a map or video. Embedded content behaves the same way as if you visited the other website directly, and that third-party site may collect data about your interaction with it under its own privacy policy.
How We Use Your Information
We use the information collected through our website to respond to inquiries, schedule and manage appointments, send appointment-related communications, and improve our website and services. We do not use website form or SMS opt-in information for unrelated marketing purposes without your separate consent.
How We Share Your Information
We do not sell your personal information. We may share information with:
- Staff members involved in scheduling or responding to your inquiry
- Service providers that help us operate our website, forms, and text messaging (for example, our website hosting provider and our SMS/telecommunications provider), who are only permitted to use the information to provide that service to us
- Parties where required by law
How Long We Keep Your Information
We retain information submitted through website forms for as long as reasonably necessary to respond to your inquiry, manage your appointment, and meet our administrative and legal record-keeping obligations. You may request deletion of your website-submitted information at any time, subject to any records we are required to retain by law.
Your Privacy Rights
You may contact us at any time to request access to, correction of, or deletion of the personal information we hold about you from our website. To make a request, call us at (501) 358-6606 or use the contact form on our website.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect the information you share with us. No method of transmission over the internet or mobile network is completely secure, so we cannot guarantee absolute security.
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children through our website forms.
Third-Party Links
Our website may contain links to third-party websites, such as insurance portals or telehealth platforms. We are not responsible for the privacy practices of those third-party sites, and we encourage you to review their privacy policies directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Conway Counseling & Wellness Center Phone: (501) 358-6606
Effective date: 8/21/2026
