Health Care plans generally set rates according to their own policies and procedures. Simply put, the insurance companies determine the fee schedule, not your counselor. Each carrier has different rates at which they reimburse for mental health services. We do our best to work with your insurance plan to help cover costs. 

However, there are hundreds of different insurance plans, so here’s what you can do to check that your services are covered:

• Call your insurance company’s customer service department at the phone number on the back of your insurance card.
• Ask about their benefits for mental health, sometimes called “behavioral health” or “psychotherapy.”
• Be sure to ask about the deductible and copay—some require these to be met, and others do not.

Due to the high costs associated with billing and processing insurance claims, as well as other expenses associated with providing all the services you will find in our facility, we are not able to offer a sliding scale.

Each of our providers is credentialed individually, so coverage can vary. Our friendly reception team will be glad to check your specific plan and let you know which providers are in your network.

For those who may experience insurance challenges, we also offer sessions at cash rates of $0 with our student interns who are completing their master’s degrees or doctorates. Our interns are supervised by an experienced therapist and offer an affordable way to get the help you need.

Each practitioner is committed to doing their best work for each client. As you may expect, when you set up a session, that time is blocked off just for you. If you are not able to attend, this time that was dedicated to you is now unable to be filled with another person seeking services.
We know that emergencies happen on occasion, but please be respectful of the time that your practitioner has reserved for you. If you need to reschedule, please allow 24 hours’ notice so we can offer that time to another person needing service. If you do not give us advance notice, you may owe an additional cancellation fee.

Conway Counseling and Wellness proudly accepts the CareCredit credit card for all your health, wellness and beauty wants or needs.

Help fit the care you want or need into your budget with the CareCredit health and wellness credit card. It offers flexible financing options that allow you to pay over time.* 

• Promotional financing options available
• See if you prequalify with no impact to your credit score
• Instant credit decisions
• No annual fee†

CareCredit also helps make care possible for you and your family. It’s accepted at 266,000+ locations, so you can pay for chiropractic, dentistry, dermatology, cosmetic, hearing, prescriptions, pet care and more. It’s a convenient way to help fit expenses not covered by insurance into your budget. 

Learn more by visiting carecredit.com or contacting our office. 

*Subject to credit approval. Visit carecredit.com for details. 

† For new accounts as of 5/30/24: Purchase APR is 32.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. 

CareCredit is a Synchrony solution. When you go to the CareCredit website you will be subject to the Synchrony privacy policy, which differs from the Conway Counseling and Wellness privacy policy. You can learn more about the Synchrony privacy policy at carecredit.com.