Fees & Insurance
All you need to know about billing and coverage
Get the Care You Need With Coverage That Works for You
Choosing to start therapy or wellness care can be an overwhelming decision, and dealing with insurance coverage adds another stressful factor. At Conway Counseling & Wellness Center, we do our best to make the process simple and accessible, making it easier for individuals and families to receive high-quality counseling and wellness services.
Our team is here to guide you through every step of the insurance process. We want to help you find healing without worrying about excessive out-of-pocket costs.
What You Need to Know
At Conway Counseling & Wellness Center, we accept a broad range of health insurance plans and low-cost options to make mental health care more accessible for everyone.
Health Insurance Plans Accepted
We currently accept most major insurances including, but not limited to:
- Blue Cross & Blue Shield
- Health Advantage
- UnitedHealthcare Commercial
- UnitedHealthcare Medicare
- Trustmark (former CourSource)
- Ambetter, Cigna
- Qual Choice
- Medicare
- Aetna
- HealthLink
- Arkansas Municipal
- Tri-Care
We do not accept Medicaid.
Each provider is credentialed individually with insurance, so we will work with you to find a provider who is in-network with your insurance.
If you have questions about health insurance, please call the customer service number located on the back of your insurance card and ask about your counseling benefits. Your insurance company can also tell you which counselors are “in-network.”
Health Insurance Fees
Health Care plans generally set rates according to their own policies and procedures. Simply put, the insurance companies determine the fee schedule, not your counselor. Each carrier has different rates at which they reimburse for mental health services. We do our best to work with your insurance plan to help cover costs. However, there are hundreds of different insurance plans, so here’s what you can do to check that your services are covered:
- Call your insurance company’s customer service department at the phone number on the back of your insurance card.
- Ask about their benefits for mental health, sometimes called “behavioral health” or “psychotherapy.”
- Be sure to ask about the deductible and copay—some require these to be met, and others do not.
Due to the high costs associated with billing and processing insurance claims, as well as other expenses associated with providing all the services you will find in our facility, we are not able to offer a sliding scale.
Low-Cost Sessions
For those without insurance or who have a high deductible, we also offer sessions with our student interns who are completing their master’s degrees or doctorates. Our interns are supervised by an experienced therapist and offer an affordable way to get the help you need.
Cancellation Fee
Each practitioner is committed to doing their best work for each client. As you may expect, when you set up a session, that time is blocked off just for you. If you are not able to attend, this time that was dedicated to you is now unable to be filled with another person seeking services.
We know that emergencies happen on occasion, but please be respectful of the time that your practitioner has reserved for you. If you need to reschedule, please allow 24 hours notice so we can offer that time to another person needing service. If you do not give us advance notice, you may owe an additional cancellation fee.
Getting Started
Our process is simple and stress-free. Here’s how it works:
Check Your Insurance
First, consult your health insurance company. Look for the customer service number on the back of your insurance card to ask about your mental health coverage. This will help you understand any out-of-pocket costs, deductibles, or copayments you may have.
Find Your Counselor
Each of our providers is credentialed individually with different health insurance companies, so we’ll match you with a counselor in your network. If you don’t see your insurance listed, don’t worry—we’re constantly working to accept more plans as our practice grows.
Schedule Your Session
Once your insurance coverage is confirmed, we’ll help you schedule an appointment with one of our counselors.
FAQ
Take Control of Your Mental Health Today
You don’t have to wait to get the support you need. Schedule your appointment today, and let us guide you toward a brighter tomorrow.
