Frequently Asked Questions
If you need emergency assistance, please seek help from the ER. If you’re experiencing a crisis and would like to schedule an appointment with one of our counselors, we try our best to schedule crisis counseling appointments as soon as possible. Please let our office staff know you are seeking crisis counseling when you call to schedule your appointment.
Home Office – Conway:
855 S German Ln #1, Conway, AR 72034
Family Center – Conway:
2100 Spring Valley Dr, Conway, AR 72034
135 Sawtooth Oak St. Hot Springs, AR 71901
224 Shake Rag Rd, Clinton, AR 72031
I’m unsure I need your services. Do you offer free consultations?
We offer free consultations over the phone to help you better understand what services might be a good fit for your needs and how we can best help you to live better. We are happy to speak with you on the phone about your needs and answer any questions you may have before making your first appointment. Please call us at 501-358-6606.
How does counseling work? Is it private?
Counseling can help people to better understand their emotions, why they might take certain actions in reaction to those emotions, and other insights. Using these insights, counselors focus on helping to teach clients how to change habits, cope with emotional distress, or take actions to make future plans. While talking with family and friends can be helpful, at times people need a private place with trained professionals to make a change. Just like if we develop diabetes and need to change our diet; a nutritionist who is specifically trained to evaluate diets and make plans may be more effective than trying to do it on our own or with friends and family. Today counseling has developed many highly effective techniques to help. Once you meet with a provider, an individualized plan will be created.
Does what I say stay confidential?
Yes. Our counseling sessions are confidential, as is information that someone is meeting with a counselor. We only share private and confidential information either with the client’s written permission or in rare exceptions when the safety of a client or someone else is at risk.
What happens in the first session? How often do I need to come? Does counseling end?
During the initial counseling session, you can expect to talk about the concerns that spurred you to contact our counseling center, as well as your personal history and background. You are welcome to share as much or as little as you like. You can also expect to fill out initial paperwork during your session.
The length of counseling depends on the individual’s unique needs, some only come in for a few sessions, some several sessions, and some people come in at different times in their lives to see the same provider. How often you need to come to counseling depends on the kind of counseling you need and can be weekly, biweekly, monthly, or an as-needed basis for periodic check-ins. Just like with medical conditions, the length of time to get better is different for all people.
Are counseling and other wellness services covered by healthcare insurance?
Depending on your healthcare insurance, your counseling sessions and wellness services may be covered. We accept a variety of health insurance providers, as noted on our fees and insurance page. Some wellness services qualify for healthcare coverage as part of therapeutic treatment because of the process and certifications our therapists have.