Frequently Asked Questions

Crisis Counseling

If you need emergency assistance, please seek help from the ER. If you’re experiencing a crisis and would like to schedule an appointment with one of our counselors, we try our best to schedule crisis counseling appointments as soon as possible. Please let our receptionist know you are seeking crisis counseling when you call to schedule your appointment.

I'm unsure I need your services. Do you offer free consultations?

We offer free consultations over the phone to help you better understand what services might be a good fit for your needs and how we can best help you to live better. We are happy to speak with you on the phone about your needs and answer any questions you may have before making your first appointment. Please call us at 501-358-6606.

How does counseling work? Is it private?

People seek counseling for a variety of reasons, whether it is to sort through emotions they might be having or to change habits, such as addictions or self-care. Counseling can help people to better understand their emotions, why they might take certain actions in reaction to those emotions, and other insights. Using these insights, counselors focus on helping to teach clients how to change habits, cope with emotional distress, or take actions to make future plans. We focus on creating a safe, private atmosphere that promotes trust and openess during private counseling sessions.

Does what I say stay confidential?

Yes. Our counseling sessions are confidential, as is information that someone is meeting with a counselor. We only share private and confidential information in rare exceptions when the safety of a client or someone else is at risk.

What happens in the first session? How often do I need to come? Does counseling end?

During the initial counseling session, you can expect to talk about your concerns that spurred you to contact our counseling center, as well as your personal history and background. You are welcome to share as much or as little as you like. You can also expect to fill out initial paperwork during your session.

The length of counseling depends on the individual’s unique needs but often counseling consists of 6 to 8 sessions. How often you need to come to counseling depends on the kind of counseling you need and can be weekly, biweekly, monthly or an as-needed basis for periodic check-ins.

Are counseling and other wellness services covered by healthcare insurance?

Depending on your healthcare insurance, your counseling sessions and wellness services may be covered. We accept a variety of health insurance providers, as noted on our fees and insurances page. Some wellness services qualify for healthcare coverage as part of therapeutic treatment because of the process and certifications our therapists have.